Job Description

JOB SUMMARY

The Area Sales Manager is responsible for the Sales functions of the hotel/s including, but not limited to soliciting of accounts, developing and growing client relationships/business, consistently up-selling the hotel's rooms to meet or exceed set sales & hotel goals, prospect and develop new accounts, follows up promptly on leads generated by the lead sources, Global Sales office/s and responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential clients, entertains clients, conducts site visits and answers questions, determines rates, prepares proposals, negotiates contracts, services accounts and analyzes lost business for the hotels

Job Requirements:

· Proactively involved in maintaining current accounts as well as securing, qualifying, and following up on leads to converting and acquiring new accounts

· Personally demonstrate a polished, strategic and successful method of selling beyond goals and expectations.

· Available to work: days, nights, holidays and or and weekends based on the needs of the client or business.

· Identify, qualify and actively research viable business opportunities to align with segmentation goals.

· Execute error-free agreements, letters and documents to clients and internal departments.

· Effectively and concisely communicate business opportunities to all internal hotel departments while maintaining and leveraging all relationships to maximize opportunity and profit.

· Assist hotel management with developing and implementing hotel specific selling strategies in unison with market changes.

· Responsible for internet prospecting and dedicates time each day to identify business potential.

· Solicits new and existing accounts to meet/exceed assigned revenue goals including but not limited to: making direct sales calls, organizing and participating in sales blitzes, and customer site inspections.

· Interact with guests to obtain feedback on all aspects of product, quality and service delivery.

· Reviews guest satisfaction results to identify areas of improvement and ensure that a customer recognition program is in effect throughout Sales.

· Collaborate with the Regional Director of Sales & Marketing on RFP, group travel and event opportunities.

· Travel to other M&R hotel locations for product familiarization and knowledge and to better support cross-selling across the M&R Hotel portfolio.

· Develop & implement SMART plans against viable and researched opportunities.

· Maintain a current and thorough understanding of the NYC & outer borough market.

· Update your competitive-set SWOT summary as often as needed.

· Provide clear directions to support staff to enable timely execution of documents while avoiding redundancy and re-work.

· Maintains well- documented, accurate, organized, and up-to-date sales management reports.

· Develops strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal interaction.

· Develops customer profiles and maintains an effective trace system, including trace dates and references.

· Promptly follows up on all customer needs and inquiries in an efficient, accurate and expedient manner.

Additional Requirements:

· Must have 3-5 years’ selling experience in Group, FIT and Business Travel market experience.

· Experience with Hilton and Marriott sales systems highly preferred.

· Experience with Delphi preferred.

· Excellent time management skills.

· Strong organizational and computer skills.

· Strong customer service orientation and skills.

· Initiative-taking, results oriented, and exhibits a “can do” attitude. 

· Creative, strategic critical thinking skills.

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