Job Description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

As an Area Service Manager at STERIS, you will be responsible for providing exceptional Customer service, leadership and talent management to a full-service District within Life Sciences. You will own the growth and profitability of the District, identifying new business opportunities and proactively presenting service product offerings to Customers. You will utilize strong leadership skills to attain or exceed established business key performance indicators.

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following state: North Carolina.

What you will do as an Area Service Manager

Financial

• Manages P&L for the District, owns operating income and revenue attainment in the District, develops financial forecasts and tracks financial performance to ensure profitability.
• Recommends and/or approves purchases of equipment, parts supply, etc. for assigned District.
• Partners with capital, consumable and service Account Managers to drive sales and service revenue and maximize STERIS overall profitability, and seeks and secures new business within the District.

Customer Experience

• Owns Customer satisfaction and represents service in critical Customer meetings, sales opportunities, and resolution of escalations that requires the presence of a leader.
• Assures quality of the Customer experience through efficient deployment of resources, frequent Customer contact, and adherence to Corporate and Service quality initiatives.
• Proactively resolves Customer concerns and ensures Customer satisfaction through quality field service processes that maximize technician productivity and efficiency.
• Completes Customer needs analysis and the generation of solutions with quotes to meet the identified Customer needs, including  negotiation, pricing, and renewal management for new and existing business.

Business Processes

• Communicates and enforces current standards, codes, and procedures regarding safe and effective use of equipment.
• Manages District adherence to fleet safety and auto maintenance programs Ensures STERIS is represented in a safe and professional manner while at Customer sites.

People, Tools and Technology

• Leads a geographically dispersed service team and owns talent management and talent acquisition to ensure Customer business expectations are met.
• Monitors and manages employee performance during field visits, provides feedback, coaching and timely performance discussions and appraisals.
• Ensures assigned territory has adequate staffing to meet service needs of the District through review and analysis.

The Experience, Skills and Abilities Needed

Required

• Bachelor's degree required.
• Minimum of 8 years of progressive experience, or related experience in a leadership role.
• Experience working in a Customer service business environment.
• Previous experience with organizing and managing a profitable business unit.
• Experience working with financial data / budgets for a team.
• Must have a valid driver’s license with minimal moving violations.
• Advanced tech/computer skills, including use of Microsoft applications, intranet, and reporting tools.

Preferred

• Ability to creatively solve problems, gather and analyze data, propose solutions and develop action plans to address.
• Demonstrated ability to apply process improvement methods.
• Excellent interpersonal and communication skills required to effectively lead a team and respond to Customers.
• Team player and demonstrated professionalism, with ability to remain positive in difficult situations.
• Experience leading field teams in a comparable industry.
• Effective utilization of continuous improvement processes with proven results.
• Strong business acumen, and related experience in financial and performance management.   

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program
• Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)
• Cell Phone Stipend
• Flexible Time Off + 9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Parental Leave
• Tuition Reimbursement Program
• Additional Add-On Benefits/Discounts
• Opportunities for Advancement in a Stable Long-Term Career

Pay range for this opportunity is $100,000 - $136,400. This position is eligible for bonus participation. 

Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio.  Click here for a complete list of benefits:  STERIS Benefits

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

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