Job Description

**Additional Information** **Job Number** 25057384 **Job Category** Food and Beverage & Culinary **Location** The Ritz-Carlton Laguna Niguel, One Ritz Carlton Drive, Dana Point, California, United States, 92629VIEW ON MAP ( **Schedule** Full Time **Located Remotely?** N **Position Type** Management **JOB SUMMARY** Responsible for bar/lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR - 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. **CORE WORK ACTIVITIES** **Managing Bar/Lounge Operations** - Implements agreed upon beverage policy and procedures throughout the property. - Manages in compliance with all local, state and Federal beverage and liquor laws. - Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory. - Monitors adherence to all liquor control policies and procedures. - Attends pre- and post-convention meetings as needed to understand group needs - Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. - Participates in the management of department's controllable expenses to achieve or exceed budgeted goals. - Manages to achieve or exceed budgeted goals. - Ensures compliance with all Bar/Lounge policies, standards and procedures. - Maintains food handling and sanitation standards. - Manages inventories according to budget and business levels. - Assists with developing menus and promotions as necessary. **Leading Bar/Lounge Team** - Trains staff on liquor control policies and procedures. - Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. - Ensures employees understand expectations and parameters. - Communicates critical information to the Bar/Lounge staff regarding each event. **Ensuring Exceptional Customer Service** - Provides excellent customer service. - Interacts with guests to obtain feedback on product quality and service levels. - Responds effectively to guest problems and complaints. - Empowers employees to provide excellent customer service. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. - Provides feedback to individuals in an effort to improve service performance. - Reviews comment cards and guest satisfaction results with employees. **Managing Human Resource Activities** - Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. - Participates in the development and implementation of corrective action plans. The salary range for this position is $68,000 to $92,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Job Tags

Full time, Local area, Remote job, Worldwide, Flexible hours, Shift work,

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