Job Description

Position: Car Hauling Sales Broker – Contact Center Role

Department: Sales

Location: IN-OFFICE , Mon-Fri, 9:00am to 5:30pm

Office Address: 7051 Cypress Terrace Ste. 206, Fort Myers, FL 33907

Objective:

The Car Hauling Sales Broker – Contact Center Role is responsible for engaging potential customers, building rapport, and converting leads into booked vehicle shipments. This role requires effective communication via calls, SMS, and email to ensure a seamless booking process while securing all necessary documentation.

Responsibilities:

• Contact and engage potential leads through SMS, email, and phone calls.
• Build rapport with customers to ensure a high booking conversion rate.
• Collect and ensure all required documentation is obtained.
• Schedule follow-ups for potential conversions.
• Notify the dispatch team when an order is ready for posting and await confirmation.
• Maintain accurate records of all communication and transactions in the CRM system.
• Maintain an acceptable productivity rate and meet set quotas on a consistent basis.

Qualifications for Car Hauling Sales Broker – Contact Center Role:

Experience:

• Call center or contact center sales experience is strongly preferred.
• At least 1 year of sales, telemarketing, or customer service experience (preferred).
• Experience in vehicle shipping, logistics, or transportation sales is a plus.
• Proven ability to meet and exceed sales quotas in a fast-paced environment.
• English Proficiency C1

Technical Proficiency:

• Comfortable using CRM software to track leads, follow-ups, and conversions.
• Experience with sales automation tools, dialers, and SMS/email outreach platforms.

Essential Skills:

• Sales & Communication: Strong persuasive selling ability to convert leads into
• bookings.
• Customer Engagement: Ability to build trust and rapport quickly over the phone, SMS, and email.
• Time Management: Strong ability to prioritize leads and handle high call volumes
• efficiently.
• Problem-Solving: Handle objections professionally and provide creative solutions to
• secure bookings.
• Goal-Oriented: Motivated to exceed sales targets and maximize commissions.
• Team Collaboration: Coordinate effectively with the retail account managers.

Compensation:

• Employment Type: W-2 (Full-Time, In-Office)
• Base Pay: $20 per hour + Commission
• Commission Structure:
  • Commission is earned per order after meeting a set daily booking threshold.
  • The specific commission rate and required daily bookings will be defined based
  • on performance benchmarks.
  • Higher performance can lead to increased commission earnings.
• Estimated Total Annual Compensation: $45,000 – $80,000

Additional Benefits:

• Paid Time Off (PTO)
• Career Growth Opportunities with potential for advancement based on performance

Join us at Monarch Transport Group and be part of a movement transforming vehicle transportation. Founded in Naples, Florida by industry enthusiasts, we're dedicated to innovation, reliability, and personalized service. Here, every vehicle and customer receives a white-glove experience. If you're ready to drive change in an industry ripe for revolution, Monarch is your destination. Let’s redefine transportation together. Apply now and join our legacy of excellence.

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