**Company Background:**
We are a growing remote-first company that provides top-notch support solutions to clients by matching them with skilled Virtual Assistants and Executive Assistants. Our mission is to help businesses scale by ensuring smooth operations and excellent client–talent partnerships.
We are looking for a **Client Success Manager** with **3–5 years of experience managing Virtual Assistants or Executive Assistants** (non-BPO setup). This role will serve as the bridge between clients and talents, ensuring strong relationships, smooth project execution, and business growth through upselling and long-term partnership building.
**Roles and Responsibilities:**
* Manage and grow client relationships, serving as their main point of contact.
* Lead, guide, and support Virtual Assistants and Executive Assistants.
* Ensure projects are organized, on track, and deadlines are met.
* Identify opportunities to upsell and expand client business.
* Act as a problem solver between clients and talents to maintain strong working relationships.
**Skills and Experience Needed:**
* 3–5 years’ experience as a Client Success Manager, Virtual Assistant, or Executive Assistant (non-BPO setup).
* Strong background in client management and account management.
* Project management experience using tools such as Asana, ClickUp, Monday.com, or Trello.
* Excellent communication and leadership skills.
* Ability to multitask, prioritize, and solve problems creatively.
* Experience in business development or upselling is a plus.
**Duration:**
Full-time, long-term position (40 hrs/week).
**Pay:**
$800–$1200/month (fixed monthly salary, depending on experience).
**Work Setup:**
Remote – permanent work from home.
Timezone: EST schedule.
Weekends off.
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