Job Description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a Relationship Manager do at Fiserv?

As a Relationship Manager working with Healthcare and Insurance clients, you will serve as primary point of contact and a generalist for all Fiserv solutions. You will develop and implement account plans that drive incremental Fiserv revenue through creation of profitable deal constructs and innovative partnerships. You will have New Sales, Renewal and Revenue Growth Quotas along with metric to drive Client Satisfaction.

Working with Healthcare and Insurance clients, you’ll have responsibility for such products and solutions as Acquiring, Surcharging, Biller Product offerings, Output Solutions including Transactional Print and Plastic, Encryption/Tokenization, Debit Routing, Fraud Mitigation, Gift Solutions, and Omnichannel offerings.

What you will do:

• Identify and build a pipeline of revenue generating opportunities that increase profitability and contribution margin of partnership.
• Drive partnership retention through contract renegotiations and renewals that yield profitable results for Fiserv. Ensure customer retention by making proactive contacts, diligently following up on issues, and conducting professional contract negotiations.
• Build and cultivate relationships across multi-level client teams to identify and implement solutions and ultimately grow and expand revenue.
• Increase Likely to Recommend score through deep strategic partnerships.
• Achieve assigned sales quota by renewing contract and selling a range of products and services to assigned client portfolio in partnership with product sales SMEs.

What you need to have:

• Bachelor’s degree or a combination of work, education, and military experience.
• 10+ years of experience in a role requiring sales, business development, negotiation.
• Experience working in the Healthcare or Property & Casualty Insurance space with Providers, Payors and Benefit Administrators or Insurance Agencies, Brokers or Suppliers.
• Experience managing, growing relationships, and implementing cross-functional strategy to drive revenue growth with large clients.
• Experience working in the financial/technology industry.
• Travel domestically 60% of time..

What would be great to have:

• Knowledge of Fiserv systems and Salesforce or similar eCRM tool.
• Ability to influence others at multiple levels internally and externally and work collaboratively across teams to lead others to drive results.
• Experience in sales and negotiating techniques - consultative selling skills with a consistent track record to negotiate, close deals and generate results in a timely manner.
• Strong analytical and critical thinking skills with a focus on analyzing metrics to determine client strategy and or approach.
• Experience in a customer-focus and results-driven role, with ability to work on multiple initiatives simultaneously both autonomously and as part of a team.
• MBA.

Important info about this role:

• To be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

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Salary Range

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

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