Are you a pro at juggling multiple chats while delivering flawless customer support? CornerStone Staffing has partnered with a leading education software company to find top-tier chat agents like you—seasoned professionals who thrive in high-volume environments and know how to troubleshoot with speed and precision. If this describes you Apply Now, your experience is exactly what we’re looking for!
Job: Customer Service Chat Agent
Location: Remote (must reside in DFW, TX) | Remote-US
Compensation & Schedule
• $18.00/hour
• Flexible shifts between 7:00 AM – 6:00 PM CST
• 2+ month seasonal project
ROLE IMPACT
This remote-based role supports high-volume, real-time customer interactions via web chat, helping clients resolve technical and account issues swiftly. Success is defined by multitasking efficiency, chat response accuracy, and first-contact resolution rates across multiple digital channels.
KEY DUTIES
• Handle multiple concurrent chats using chat platform software across a high-volume environment
• Provide technical support and account assistance through chat in a professional, customer-focused manner
• Troubleshoot product and connectivity issues and guide users through resolution steps
• Document interactions clearly and accurately in CRM tools
• Escalate complex or unresolved issues to higher-tier support when necessary
MINIMUM QUALIFICATIONS
• 2+ year of experience in high-volume chat or multi-screen customer support
• Proficiency in navigating multiple platforms while maintaining chat flow
• 1+ year chat tech support
• Must reside within the Dallas-Fort Worth metroplex
EQUIPMENT & WORK ENVIRONMENT
• Reliable internet connection and quiet workspace
• Use of dual monitors or multi-screen setup
• Must pass required background check before start
PREFERRED SKILLS
• Familiarity with chat support platforms (e.g., Zendesk, LivePerson, Intercom)
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
...Job Description GardaWorld Security Services is Now Hiring a Response Security Officer! Ready to suit up as a PT Experienced Security Officer - Rover/Driver? What matters most in a role like this is your ability to adapt from one mission to the next. Tell us about...
** Now Hiring: Entry-Level Production Operator | Start Your Career in Manufacturing! **Location: Otay, CAShift: 1st shiftExperience Level: Entry LevelAre you ready to kickstart a hands-on career in manufacturing? Join our team and help produce high-quality ear plugs...
...happens in summer, think again! As an NBCUniversal Academic Year intern, you'll get immersed in exciting work, experience our unique... ...Areas of placement may include, but are not limited to: + Film Music Publishing:This intern will support the department that is responsible...
We are currently seeking a dedicated and efficient Warehouse Worker - Package Handler to join our logistics team. This role is pivotal in ensuring the accurate and timely handling and dispatch of packages within our warehouse facility. Ideal candidates will demonstrate ...
HostEntry level position for lunch & dinner service. No experience necessary.Duties Will Include:Warmly greeting & welcoming guests Answering phones Taking reservations / managing waitlist using ResyTaking to go / delivery orders Organizing station Clearing...