Dog Academy Retention Agent Job at Dog Academy, Remote

MXN0dVRTbUM4VlZ2ZWw5dUV6Zml4dlJoeXc9PQ==
  • Dog Academy
  • Remote

Job Description

Join Dog Academy's Retention Team – Full-Time Remote Position with Benefits!

Are you someone with exceptional client relationship skills? Dog Academy is looking for a passionate Retention Specialist to help maintain our strong client relationships and ensure lasting training success.

Role Overview: This full-time, remote position focuses on client retention, satisfaction, and long-term success by applying proven retention strategies to keep clients engaged throughout their training journey.

What We're Looking For:

  • Proven track record in customer retention or refund prevention
  • Strong negotiation and problem-solving abilities
  • Excellence in identifying and addressing client concerns before they lead to cancellations

Responsibilities:

  • Develop and implement retention strategies to reduce cancellation rates
  • Handle cancelation requests and create customized solutions to retain clients
  • Conduct save calls and retention outreach
  • Monitor client engagement and identify at-risk accounts
  • Strong communication skills and a solution-focused attitude
  • Ability to manage tasks like scheduling and case management
  • Match clients with trainers based on needs and availability
  • Manage schedules for virtual and in-person sessions
  • Provide customer support through calls, emails, and live chats
  • Assist trainers with administrative tasks and problem-solving

Details:

  • Full-time, remote (Monday–Saturday coverage with flexible hours)
  • $15-16/hour with full-time benefits plus retention bonuses
  • Positive, supportive work environment

Job Tags

Full time, Flexible hours, Saturday,

Similar Jobs

kay search group

Corporate Legal Administrative Assistant (Global Law Firm) Job at kay search group

 ...Position: Corporate Legal Administrative Assistant (Global Law Firm) Location: San Francisco, CA Company: AM 100 Law Firm (Hybrid) Comp Package: Base salary up to $120K, Paid Overtime, Yearly Bonus, Full Benefits, Tuition Reimbursement, 401K+, etc. Responsibilities... 

Mayo Clinic

Health Unit Coordinator / Patient Care Assistant - Pre/Post-Op/Short-HUC Job at Mayo Clinic

 ...City Eau Claire State WI Remote NO Department Nursing Why Mayo Clinic...  ...succeed. Responsibilities The Health Unit Coordinator (HUC) provides organizational...  ...improvement activities. Supports the healthcare team by anticipating and responding to team... 

HOLCIM Group

Quarry Operator Job at HOLCIM Group

 ...ABOUT THE ROLE Quarry operators are given primary responsibility of performing all quarry tasks that require the use of heavy mobile equipment. This role is responsible for ensuring work is completed in a safe, efficient and timely manner and in compliance with environmental... 

PandaTree

Spanish Online Tutor for Children Job at PandaTree

 ...Do you love helping children learn Spanish? And are you looking for a fun and flexible part-time job? Do you want to work from the comfort...  ...We are growing and looking for native-fluency Spanish-speaking tutors to provide one-on-one and small group tutoring for children.... 

RIVAGO INFOTECH INC.

Senior Salesforce Developer Job at RIVAGO INFOTECH INC.

 ...Job Description Sr SFDC Developer Core responsibilities The responsibilities include, working with product owners, end user stakeholders...  ...function as a Sr developer who helps design the experience in Salesforce as well as lead the work output from the other developers on...