This is a remote position.
GIS Elements XS Analyst
Job # 5324
6 months project (PT hours flex 20-30 per week)
Remote (PST MSTT CST during business hours)
Job Description:
The primary responsibility of this role is to facilitate the smooth transition of new clients onto the Elements XS platform. The ideal candidate will possess a strong understanding of Elements XS software, GIS experience, specifically with ArcGIS Enterprise, excellent communication and organizational skills, and familiarity with water and wastewater operations.
Responsibilities:
· Conduct initial consultations with new clients to understand their specific needs and requirements.
· Develop customized onboarding plans tailored to each client's objectives and goals.
· Assist clients with the setup and configuration of Elements XS, including data migration, system integration, and user training.
· Provide ongoing support and guidance to clients throughout the onboarding process, addressing any questions or concerns they may have.
· Configure Enterprise GIS layers in Elements XS and integrate ESRI 2D Map Viewers.
· Configure custom application menus.
· Configure service order templates.
· Configure preventive and routine maintenance schedules.
· Configure users and user permissions.
· Configure basic Elements XS workflows.
· Configure custom Service Order Task Status and Priority types.
· Configuration of custom Elements XS forms.
· Maintain accurate records of client interactions and onboarding progress.
· Continuously assess and improve our onboarding processes and procedures to enhance client satisfaction.
Requirements:
· Bachelor's degree in computer science, GIS, business, or a related field.
· Previous experience in a similar role, preferably in software implementation or customer onboarding.
· Proficiency in using Elements XS or similar software solutions.
· Experience with ArcGIS Enterprise.
· Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues.
· Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
· Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously.
· Ability to work independently and collaboratively in a fast-paced environment.
· Flexibility to adapt to changing priorities and deadlines.
· Familiarity with CRM systems and project management tools is a plus.
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