Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Partner Support Specialist do?As a Partner Support Specialist, you will establish, develop, and maintain strong relationships between Fiserv and its sales partners. You'll act as a liaison from the onboarding process through to operational support, providing essential communication and assistance to ensure our partners' continued success. You will be the go-to contact for ongoing support, ensuring partners have a seamless experience with Fiserv.

What you will do:

• Take 50 phone calls daily, addressing and resolving partner inquiries.
• Communicate with sales partners via email and support tickets.
• Offer assistance throughout the pre-sales process, including application completion and submission.
• Provide education and training on all Fiserv operational systems, procedures, and products.
• Aid partners in navigating and using applicable Fiserv systems, forms, and statements.
• Maintain knowledge and understanding of all Fiserv products and sales partner portfolio performance.
• Serve as a communication touchpoint connecting sales partners with internal teams.
• Manage interdepartmental communication for effective resolution of escalated issues.

What you will need to have:

• 1+ years of experience in customer service.
• 1+ years of experience in using Microsoft Excel.
• 1+ years of experience in a call center environment.
• Bachelor's degree or an equivalent combination of educational background, related experience, and/or military experience.
• Experience with Internet research and analytical thinking.
• High School Diploma required; bachelor’s degree preferred.

What would be great to have:

• Multilingual capabilities with Spanish preferred.
• Experience in Microsoft Office suite applications particularly Excel.
• Prior experience with Fiserv systems and products.
• 2+ years of experience in relationship management.
• Experience with support tickets and CRM systems.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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