Job Description

Opportunity: Phone Operator
Answer and direct internal and external telephone calls in accordance with established guest service and sustainability standards.
Potential Career Path
Front Desk Supervisor –Front Office Manager – Assistant General Manager
Essential Job Functions
Promptly and professionally answer telephone calls and ascertain. the correct extension and direction of call.
Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested.
Receive wake-up call information, input accurately into the automated wake-up system and verbally confirm time with guest.
Page guests and patrons using the public address system.
Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests.
Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately. Initiate emergency response as necessary and legibly document pertinent details.
Respond to and resolve all complications and complaints.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
Position Requirements
High School diploma or equivalent.
Previous receptionist or customer service experience preferred.
Work Environment and Context
Work schedule varies and may include working on holidays and weekends.
Requires standing for extended periods, speaking, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Tags

Immediate start, Weekend work,

Similar Jobs

Five Star Painting Careers

Carpentry SubContractor Job at Five Star Painting Careers

Our company is growing and we pride ourselves in working with quality painting and carpentry crews! If you are a carpentry subcontractor interested in working with our dynamic team, please fill out the application.The ideal candidates are painting professionals with the...

Sphirea Plus

Junior Account Representative Job at Sphirea Plus

...Representative to support our growing client portfolio. This entry-level position is ideal for individuals eager to gain experience in... ...multiple tasks and meet deadlines Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) High attention to detail and...

Deloitte

SAP GPD/PMMO Senior Consultant (A&D Industry) Job at Deloitte

...leadership, this is your chance to take your career to the next level. Deloitte can show you what it takes to explore an entire universe of... ....QualificationsRequired: + At least 5 years' relevant SAP consulting experience in a professional services environment, with a...

Global Risk Solutions, Inc.

Security Driver - Armed (Concealed) Job at Global Risk Solutions, Inc.

...Job ID: FT-CA-0008 Job Title: Security Driver Armed (Concealed) Location : Calabasas, CA Pay Rate : $35-$45 per hour Job Type: Full-Time Job Requirements: Experience : Minimum of 10+ years of experience in private protection, protective details...

CHS Inc

CDL A Delivery Driver Job at CHS Inc

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States...

Phone Operator Job at Cadillac Hotel & Beach Club, Miami Beach, FL

MGM1blNpK0U5VnBvZlZsckZqN2t4dnh2eXc9PQ==