Job Description

The City of Birmingham is seeking an energetic, organized and dependable part-time Dispatcher. Under supervision of the Commander, dispatches police, fire, emergency and medical units; answers incoming 911 lines, other emergency calls, and police non-emergency lines; operates computer-aided dispatch equipment; and monitors and coordinates police, fire, emergency and medical unit activity and assignments via radio frequencies.

The PT Dispatcher is expected to provide citizens with quick, efficient and courteous service in person and by telephone and will also be responsible for maintaining daily shift reports and 911 logs. Duties will also include operation of CLEMIS and the Law Enforcement Information Network, and completion of other related duties as directed.

Key Knowledge, Skills & Abilities

• Knowledge of current office software, including Microsoft Office applications and the ability and interest to quickly learn and apply new tools and technologies.
• Ability to prioritize multiple tasks and utilize problem-solving skills to assist members of the public and other employees.
• Ability to communicate and collaborate with a diverse range of individuals in carrying out assigned duties with a professional demeanor, and effective customer service and interpersonal skills.
• Knowledge of CLEMIS records management, warrant validation and entry/removal through LEIN, and general police RMS preferred.

Required Qualifications

• High school diploma, or its equivalent required.
• Attention to detail and the ability to deal tactfully with a variety of individuals in diverse and stressful situations. Must possess the ability to work under pressure, and exercise good judgment and sound decision-making in emergency situations.
• Professional Dispatch experience, knowledge of law enforcement, fire, emergency, and medical terminology/procedures preferred.

Hours & Wages

This position offers a flexible part-time schedule of up to 24 hours per week and starts at $21.141 per hour. Shifts include afternoons, nights, weekends and/or holidays.

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