Job Description

**Category :** **Customer Service/Support** **About TP** **Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **Teleperformance and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.** **As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.** **Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!** **At this time, Teleperformance can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.** **Your Responsibilities** **As a Bilingual (Spanish) Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.** + **Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns (** **English & Spanish** **)** + **Calmly attempt to resolve and de-escalate any issues** + **Escalate interactions when necessary and appropriate** + **Respond to requests for assistance and/or possible processing payments** + **Track all call related information for auditing and reporting purposes** + **Provide feedback on call issues** + **Upsell if required** **We're looking for** **fearless people - people who are inspired to deliver only the best in all that we do.** + **Ability to work remotely in a virtual team environment** + **6 months Customer service experience preferred** + **Over 18 years of age** + **Ability to type 25 wpm** + **High School Graduate or GED** + **Comfort with desktop computer system** + **Proven oral & written communication skills** **English & Spanish** + **Logical problem-solving skills** + **Ability to navigate Windows operating systems** + **Organization and work prioritization skills** **Work from Home Requirements:** + **Internet Requirements:** + **Minimum subscribed download rate equal or exceeds 25.0 Mbps** + **Minimum subscribed upload rate equal or exceeds 10.0 Mbps** + **ISP must have no packet loss and ping under 50ms** + **Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN** + **Proof of internet speed required** + **Clean and quiet workspace** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **Teleperformance is an Equal Opportunity Employer**

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