Job Description
DESCRIPTION
Amazon Just Walk Out as a Service (JWOS) delivers solutions to our Retail Customers to simplify and improve the shopping experience. Our enterprise-ready autonomous retail technology enables shoppers to simply enter a store, grab what they want, and just go. Born from years of experience at Amazon Go, Just Walk Out uses a combination of technologies to eliminate checkout lines, bringing fast and convenient checkout experiences to shoppers.
JWOS is seeking a Sr. Solution Architect to educate, evangelize and drive implementation of Just Walk Out technology with retailers globally. In this role you will work closely with retail customers in identifying their needs and how we best meet them, and collaborate with cross-functional teams in Amazon's physical stores to drive implementations of Just Walk Out technology and improvements to the technology to meet customer demands.
Ideally, you bring a combination of hands-on technical expertise, B2B sales/business development and physical retail experience. You have immediate credibility with technologists and retail executives across the c-suite – including operations, procurement and technology. You thrive in ambiguity, you are passionate about transforming the global physical retail landscape and love to share that passion with others. You don’t just want to be part of an industry movement; you want to be out front leading it. If this sounds like you, we’d like to speak with you.
Key job responsibilities
* Own customer/partner relationship and journey of the customer
* Partner with our BD/Sales team to drive clarity on options to leverage Just Walk Out service
*Gain customer alignment on the shopper and merchant CX envisioned for their Just Walk Out powered store
* Drive detailed discussions with customer on how Just Walk Out integrates with their existing services; see around corners and advise/influence to ensure not only the customer understands what they are buying, but it is the right solution
* Assist customer in resolving design questions
* Work with product and engineering teams to coordinate, scope, and prioritize new feature requests
* Drive accountability for the overall timescales and plan for delivery of customer integrations, capabilities and features
* Own the technical delivery plan once agreed, including status reporting and ownership of issues
* Own all onboarding activities (APIs, Security Roles, Payment Providers and systems, Loyalty providers)
* Own and execute the test plans before a store goes live with Just Walk Out service
A day in the life
Sell -> Plan - > Build - > Launch
Your days will fall into one of the 4 buckets above, or all 4 in one day! You may start the day on a customer or partner call in which you check back in on at project plan you worked with them to create to onboard to our newly available API. Later, you'll join a product roadmap meeting to speak on behalf of a new customer request, in which you help articulate the customer needs, as well as the impact you expect it to drive. You may end the day by completing the creation of BD friendly go-to-market material to help them sell our new self service capability.
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
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BASIC QUALIFICATIONS
- 5+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- 5+ years of IT development or implementation/consulting in the software or Internet industries experience
Job Tags
Full time, Immediate start, Flexible hours,