Job Description
Why Dataprise?
- Dataprise is a private equity-backed company whose mission is to grow organically and inorganically through the acquisition of solid-performing businesses that are well aligned to our philosophies and values.
- Our mission is to delight our clients and create an outstanding people experience both internally and externally.
- We are an employee-focused organization that prioritizes employee retention, satisfaction, and empowerment.
- We provide career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees.
- Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities.
- A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program.
- A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO.
- Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match.
- An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there.
What You’ll Do: - Work closely with multiple Transition Managers to execute technical tasks to onboard customers.
- Communicate to both customers and the internal Dataprise team by following the Service Transition Framework.
- Assist in creating and executing project work plans and revising as appropriate to meet changing needs and requirements.
- Report on day-to-day technical operational aspects of a project and resolving issues that arise.
- Work to minimize exposure and risk to Dataprise during projects.
- Execute the deployment of remote management applications and anti-virus software.
- Verify server and network credentials sent over by the customer/MSP, update documentation appropriately.
- Write technical Knowledge Base articles for documentation used to support customers.
What Skills & Experience You’ll Need: - 3+ years IT project engineer experience.
- 5+ years IT Technican/Systems Engineer experience.
- Experience with various firewalls: logging in with Web GUI (SSH/Telnet preferred), identifying VPNs/licenses and preferably finding and exporting config files, identifying firmware versions and warranty end dates.
- Experience with identifying managed switches: logging in with Web GUI (SSH/Telnet preferred), identifying VLANs/subnets, finding and exporting conf files, identifying firmware versions and warranty end dates.
- Experience with VMware/Hyper-V/Azure: identify host machines, virtual machines, AzureAD services
- Experience with MS Server 2012-2022, ability to identify automatic services, server roles/GPOs, mapped drivers and printers, and warranty end dates.
- Experience with SAN/NAS devices and the ability to identify firmware versions and warranty end dates
- Understanding of various backup applications (Veeam preferred).
- Experience with Service Desk operations: ticket lifecycle, incident and service request management, problem management, knowledge management, SLA/OLAs, KPIs, and ticket prioritization
- Experience with developing and verifying project artifacts including documentation, diagrams, agendas, templates, etc.
- Experience assisting with service validation and testing of processes and technologies.
Creating and executing work plans as related to transitions. - Managing and performing coordination of activities relating to onboarding and service transitions
- Assist with the facilitation of meetings, cross-tower communication, etc.
- General understanding of line of business applications.
- Demonstrated, proven, and polished "soft skills" including diplomacy and ability to navigate challenging political waters, strength and confidence, outstanding interpersonal, written and oral communication. skills, and an aptitude for technology.
- Experience working in cross-functional teams.
- Technical document writing skills.
- PMP certifications and current A+, Network+ and/or Microsoft certifications strongly preferred.
- Associates/Bachelors degree in a technical or business area preferred.
- ITIL Foundations certification or similar understanding of the concepts preferred.
Compensation: - We are committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company.
- We have a comprehensive Compensation Management System which establishes the guidelines we use in making compensation decisions and is comprised of compensation policies, salary structures, salary grades, incentive target guidelines, job descriptions, and career charts.
- This position’s Salary Range is $65,000-$80,000 (NOTE: this is the range at the national average level; specific salaries offered will be adjusted higher/lower due to the local labor market of the candidate. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons).
Dataprise Diversity Commitement: At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, gender identity/expression, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD! Dataprise is an Equal Opportunity Employer.
Job Tags
Holiday work, Full time, Local area, Remote job,