Job Description
Why Beebe? Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence. In addition to competitive compensation and wellness benefits (medical, dental, vision, and prescription) Beebe Healthcare also offers:
- Sign-on and Referral Bonuses for select positions
- Tuition Assistance up to $5,000
- Paid Time Off
- Long Term Sick accrual
- Employer Contribution Plan
- Free Short and Long-Term Disability for Full Time employees
- Zero copay for drugs on prescription plan for certain conditions
- College Bound 529 Savings Plan
- Life Insurance
- Beebe Pers via WorkAdvantage
- Employee Assistance Program
- Pet Insurance
Overview
This role is a frontline population health worker who is also a trusted member of the community and/or has a close understanding of the community served. This trusting relationship enables the Community Health Worker to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competency of service delivery.
Responsibilities
- Assist patients and families in navigating and accessing healthcare, community services, and resources
- Promote adoption of healthy behaviors
- Build and maintain relationships with patients via telephone, clinic sites, mobile health clinics, home visits, and community locations
- Provide appropriate training and oversight
- Support providers and Care Coordinators with care management and community outreach
- Promote, maintain, and improve the health of patients and families
- Behave professionally and promote values of respect, exceptional service, continuous improvement, safety, trust, and transparency
- Pursue excellence in improving community health status
- Be patient-centered, flexible, and organized
- Assess social needs using a standardized social barrier assessment tool
- Link participants with community resources to address health-related social needs
- Link participants to clinical and administrative services
- Assess functional and social needs of members and collaborate to develop and implement solutions
- Establish goals and care plans to meet functional and social needs
- Implement care plans
- Work collaboratively with the multidisciplinary team to address medical, functional, and social barriers to care
- Bridge gaps for previously un-engaged patients and those with lost contact
- Identify, refer, and coordinate available community resources for non-medical needs
- Ensure patient access to services
- Register and schedule patients in the EMR
- Accurately document in patients' electronic medical records (EMR), using Athena and/or Cerner
- Document patient interactions for follow-up purposes
- Provide patient and family education regarding follow-up needs during visits
- Participate in organizational quality initiatives
- Participate in multidisciplinary team meetings to optimize care delivery (e.g., Microsoft Teams virtual meetings)
- Commit to the mission, vision, and strategic goals of Beebe Healthcare, integrating values of compassion, integrity, and performance
Qualifications
- Ability to travel up to 50% of the time for field-based work Schedule is Monday - Friday, 8:30am to 5:00pm with possibility of need-based flexibility
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Demonstrates sensitivity and empathy in dealing with patients and families under stress.
- Uses knowledge and judgment in assisting patient and families in problem solving.
- Utilizes decision making skills in evaluating alternatives and determining best plan of action.
- Works under pressure of time and shifting priorities.
- Ability and willingness to self-motivate, prioritize, and be willing to change processes to improve effectiveness and efficiency.
- Adapts to changing patient and/or organizational priorities.
- Ability to drive to and from a variety of settings in varying weather conditions.
- Excellent organizational skills. Knowledgeable of local community resources.
- Previous experience as a CHW and knowledge of community resources highly desirable.
- Soft Skills: Knowledge of culture and values of communities served Familiarity with the resources available in Sussex County Ability to work with diverse care teams
- Exhibit independent professional judgement within boundaries of role, but the ability to consult and engage with other team members for improved patient outcomes
- Valid Delaware driver's license and access to an insured automobile that lists employees on the insurance policy.
- Familiarity with Microsoft Office applications (i.e., Word, Excel, Outlook). * Ability to deal with frequent changes, delays, and/or unexpected events.
- Ability to establish positive, supportive, and trusting relationships with and among patients, their family members, and colleagues.
- Ability to work collaboratively and effectively within a team.
- Ability to take the initiative, problem-solve, and make decisions.
- Having empathy and compassion for those struggling with their health and issues in their lives.
- Strong oral and written communication skills in English. * Strong oral and written communication in Spanish is preferred but not required. * Strong organizational and effective time management skills.
- Willingness to advocate for patients in the healthcare setting.
- Willingness to learn new things (such as new computer programs, i.e., Unite Delaware; or new skills).
- Minimum Qualifications High School Diploma or GED. At least two years related experience with community engagement and/or health (i.e., medical assistant, classroom assistant, CHW, outreach worker, volunteer, etc.). Additional education may substitute for required experience.
Preferred Qualifications:
- 3+ years of experience in working with at risk populations
- 2+ years residing within Sussex County
- Previous experience as a CHW and knowledge of community resources highly desirable.
- CHW Certification 1+ years of knowledge of Medicare/Medicaid population
- Field based experience: Certified Nursing Assistant / Home Health Aide, or Medical Assistant
- Bilingual fluency in Spanish and English
- Experience working in managed care
Competencies Skills
- Clear Communication Skills Both Written and Verbal
- Able to Keep Confidential Information Regarding Patients, Team Members
- Able to Withstand Crisis Situations
- Has Skills to Provides Customer Service to Patients, Team Members and Visitors
- Knowledge And Experience with Electronic Health Records
Credentials
Education
- High School Diploma / GED (or higher)
Entry
USD $18.75/Hr.
Expert
USD $29.06/Hr. Create a Job Alert for Similar Jobs
About Beebe Healthcare
Beebe Healthcare serves the Sussex County community with a medical center located in beautiful, historic Lewes, Delaware, and convenient outpatient locations throughout the county. Founded in 1916 by two physician brothers, Drs. James Beebe and Richard C. Beebe, the medical center in Lewes is a 210-licensed-bed, not-for-profit seaside community hospital. Beebe's specialized service lines include cardiac and vascular, surgical services, oncology, women's health, and orthopaedic services. Beebe offers an array of inpatient, outpatient, emergency, and diagnostic services.
Beebe's five satellite campuses offer imaging, physical rehabilitation, and lab services, as well as walk-in care centers. In addition, Beebe offers Wound Healing & Hyperbaric Medicine and Diabetes Management & Medical Nutrition Therapy.
With a mission to serve the community, Beebe also offers many free screenings and outreach programs through its Population Health Department; and advanced medical care for those who are recuperating at home through Beebe Home Care Services.
Beebe is also training the next generation of nurses through the Margaret H. Rollins School of Nursing, located behind the Medical Cente ... r in Lewes.
Beebe's Medical Staff has grown tremendously since the early 1990s. Employed physicians through Beebe Medical Group and our affiliated physicians on Beebe's Medical Staff now serve patients from Milford to Millville in specialties including cardiac surgery, dermatology, endocrinology, family practice, gastroenterology, general surgery, internal medicine, pediatric neurology, and surgical oncology.
Beebe is proud to offer quality care, close to home for the residents and visitors of Sussex County.
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Job Tags
Full time, Temporary work, Self employment, Local area, Remote job, Relocation bonus, Flexible hours, Shift work, Monday to Friday,